CalvyxDial vs Convoso
Same outbound job. You keep your carrier and your data.
Where Convoso bundles the minutes and hosts the recordings, CalvyxDial rides your trunk and keeps the record on your servers.
Convoso: A cloud contact-center suite for outbound sales and lead-gen teams, sold by quote.
Head to head
The differences that change the invoice.
A check marks where CalvyxDial's model is structurally different. Rows without one are table stakes both products meet.
| Capability | CalvyxDial | Convoso |
|---|---|---|
| Calling minutes | Your own SIP trunk. Minutes cost what your carrier charges — no markup, no bundle. | Bundled / metered minutes priced by the vendor. |
| Pricing model | Flat per seat, published. $59 and $89 / seat / month; custom for dedicated. | By quote; commonly term contracts with seat minimums. |
| Agent softphone | Browser WebRTC. No desk phone, no install, no Java. | Browser-based agent softphone. |
| Tenant isolation | PostgreSQL row-level security — enforced in the database; wrong-tenant queries return zero rows. | Multi-tenant SaaS; isolation model not publicly documented. |
| Recordings storage | Full-call recordings on your own infrastructure — your storage, your retention. | Vendor-hosted recordings with vendor retention terms. |
| Predictive pacing | Adaptive ratio paced to a configurable drop target — default 3.0%, the FTC ceiling. | Predictive dialing with abandon-rate controls. |
| Preview / manual dial | Lead-first preview and agent-initiated manual dial, both DNC-gated. | Preview and manual dialing supported. |
| TCPA calling windows | Per-lead, in the lead's own timezone, enforced in the hopper query — out-of-window leads are never loaded. | Calling-window controls available. |
| Internal DNC | Checked at the hopper, manual dial, and transfer — no path around it. | DNC management available. |
| Answering-machine detection | Available as an advisory signal on the call. | AMD available. |
| CRM webhooks / API | Start-of-call and disposition webhooks, plus a REST API. | Integrations and API available. |
Convoso positions are stated from their published model and may change; verify current terms with Convoso directly. CalvyxDial rows describe shipped behavior.
The honest pitch
Why a floor switches to CalvyxDial.
Convoso is a capable outbound suite. The structural difference is the carrier relationship: CalvyxDial connects to your own SIP trunk, so a dialed minute costs what your carrier bills you — there is no resold-minute line and no bundle to outgrow.
The rest follows the same honesty: a flat, published per-seat price; agents that work entirely in a browser tab over WebRTC; and tenant isolation enforced by PostgreSQL row-level security rather than by query discipline. Recordings live on your infrastructure, not in a cloud you can't audit on your own terms.
We don't claim parity on everything. Convoso ships a broader feature surface; CalvyxDial is the focused outbound loop — predictive with adaptive pacing, preview and manual, compliance enforced where calls are placed — without the markup.
Where Convoso fits
If you want a single vendor for a wide contact-center feature set and are comfortable with bundled minutes and vendor-hosted data, Convoso is a reasonable fit. If carrier economics, data ownership, and a flat per-seat price matter more, that's where CalvyxDial is built to win.
Bring your current invoice to the demo.
Twenty minutes on live software. We'll price your seat count against your carrier rates while you watch.
Other comparisons