CalvyxDial vs VICIdial
The same telephony lineage, without the 2003 cockpit.
VICIdial proved the model. CalvyxDial keeps the carrier freedom and adds a browser agent, RLS multi-tenancy, and a maintained control plane.
VICIdial: A mature open-source contact-center suite, self-hosted and operated by the deploying team.
Head to head
The differences that change the invoice.
A check marks where CalvyxDial's model is structurally different. Rows without one are table stakes both products meet.
| Capability | CalvyxDial | VICIdial |
|---|---|---|
| Calling minutes | Your own SIP trunk — no markup, no bundle. | Your own SIP trunk (same carrier-freedom model). |
| Hosting & ops | Operated for you, or a dedicated single-tenant instance. | Self-hosted: you install, secure, patch, and scale it. |
| Pricing model | Flat per seat, published. $59 / $89 per seat / month. | Free license; cost is your hardware, carrier, and admin time. |
| Agent softphone | Browser WebRTC. No desk phone, no install, no Java. | Browser screen paired with a softphone / SIP endpoint. |
| Tenant isolation | PostgreSQL row-level security — wrong-tenant queries return zero rows. | Single-tenant per install; multi-tenant is a self-managed concern. |
| Recordings storage | On your own infrastructure — your storage, your retention. | On your own server (you manage storage and retention). |
| Predictive pacing | Adaptive ratio paced to a configurable drop target — default 3.0%. | Predictive dialing with abandon-rate controls. |
| TCPA calling windows | Per-lead, lead-local timezone, enforced in the hopper query. | Calling-time controls (configured by the operator). |
| Maintenance | Updates and security are handled as part of the service. | Community + your team handle updates and security. |
VICIdial positions are stated from their published model and may change; verify current terms with VICIdial directly. CalvyxDial rows describe shipped behavior.
The honest pitch
Why a floor switches to CalvyxDial.
VICIdial is battle-tested and free to license, and it already runs on your own carrier — that carrier freedom is exactly what CalvyxDial preserves. The difference is everything around the dial: a browser WebRTC cockpit instead of a softphone-and-Java agent screen, a modern control plane, and multi-tenancy enforced by PostgreSQL row-level security.
It is also a question of who carries the operational weight. VICIdial is yours to install, secure, patch, and scale. CalvyxDial is the same telephony core, operated for you, with a per-seat price that's published rather than measured in admin hours.
If you're already on VICIdial, the migration path is deliberate: we help move campaigns, lists, and recordings, and the compliance posture — abandon-rate pacing, per-lead calling windows, DNC at every entry point — is enforced in the dialer loop, not bolted on.
Where VICIdial fits
If you have the in-house telephony expertise to run it and want zero license cost, VICIdial is a genuinely strong option — it's the lineage CalvyxDial respects. If you'd rather not own the install, the patching, and the multi-tenant plumbing, CalvyxDial gives you the same carrier freedom as a maintained product.
Bring your current invoice to the demo.
Twenty minutes on live software. We'll price your seat count against your carrier rates while you watch.
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